Insights that drive AI success
Stay ahead of the AI curve with expert perspectives, practical guides, and insider views from the Firemind team. Filter by topic, format, or industry to find the content most relevant to your journey.
From Chaos to Control: AI Incident Management as a Managed Service
From manual ticket triage to AI-powered incident management
Why 80% of Insurers Struggle with AI and How COOs Can Fix It
Around 80% of insurers are experimenting with AI, yet fewer than 5% have use cases live in production. The majority of projects stall at proof-of-concept,
The COO’s Expense Ratio Challenge: Why AI Delivers ROI When It Matters Most
This post is part of a series based on discussions with senior leaders in insurance, including Arno de Wever, Head of Commercial P&C Insurance at
Legacy Systems & AI Readiness in insurance: A Practical COO Blueprint
This post is part of a series based on discussions with senior insurance leaders, including Arno de Wever, Head of Commercial P&C Insurance at Amazon
From Bottlenecks to Growth: the COO’s Payoff of Risk Scoring with AI
This post is part of a series based on discussions with senior leaders in insurance, including Arno de Wever, Head of Commercial P&C Insurance at
Insurance COOs: Don’t Overlook the 1% That Transforms Claims Costs
This post is part of a series based on discussions with senior leaders in insurance, including Arno de Wever, Head of Commercial P&C Insurance at
Beyond IDP: How Multi-Agent Workflows Help COOs Cut Costs and Speed Up Underwriting
This post is part of a series based on discussions with senior leaders in insurance, including Arno de Wever, Head of Commercial P&C Insurance at
Bridging the GenAI Divide: Why 95% of AI Pilots Fail and How Firemind Can Help You Succeed
A July 2025 MIT study shook the enterprise AI world: 95% of AI pilots deliver no measurable ROI. Despite $30–40B invested, most corporate projects stall
From Reactive to Proactive: How Agents Transform Incident Management in IT
At 8am on a typical Tuesday, Sarah, an experienced incident commander, faces a familiar grind: dozens of new tickets stacked up overnight. Some are critical—database
How AI is transforming healthcare – and why the time to act is now
As demand for care rises and resources are stretched, artificial intelligence (AI) is becoming a game-changer across the healthcare ecosystem – helping clinicians deliver faster