From Chaos to Control: AI Incident Management as a Managed Service
From manual ticket triage to AI-powered incident management
Insights
Why 80% of Insurers Struggle with AI and How COOs Can Fix It
Around 80% of insurers are experimenting with AI, yet fewer than 5% have use cases live in production. The majority of projects stall at proof-of-concept,
The COO’s Expense Ratio Challenge: Why AI Delivers ROI When It Matters Most
This post is part of a series based on discussions with senior leaders in insurance, including Arno de Wever, Head of Commercial P&C Insurance at
Legacy Systems & AI Readiness in insurance: A Practical COO Blueprint
This post is part of a series based on discussions with senior insurance leaders, including Arno de Wever, Head of Commercial P&C Insurance at Amazon
From Bottlenecks to Growth: the COO’s Payoff of Risk Scoring with AI
This post is part of a series based on discussions with senior leaders in insurance, including Arno de Wever, Head of Commercial P&C Insurance at
Insurance COOs: Don’t Overlook the 1% That Transforms Claims Costs
This post is part of a series based on discussions with senior leaders in insurance, including Arno de Wever, Head of Commercial P&C Insurance at
Beyond IDP: How Multi-Agent Workflows Help COOs Cut Costs and Speed Up Underwriting
This post is part of a series based on discussions with senior leaders in insurance, including Arno de Wever, Head of Commercial P&C Insurance at
Bridging the GenAI Divide: Why 95% of AI Pilots Fail and How Firemind Can Help You Succeed
A July 2025 MIT study shook the enterprise AI world: 95% of AI pilots deliver no measurable ROI. Despite $30–40B invested, most corporate projects stall
From Reactive to Proactive: How Agents Transform Incident Management in IT
At 8am on a typical Tuesday, Sarah, an experienced incident commander, faces a familiar grind: dozens of new tickets stacked up overnight. Some are critical—database
How AI is transforming healthcare – and why the time to act is now
As demand for care rises and resources are stretched, artificial intelligence (AI) is becoming a game-changer across the healthcare ecosystem – helping clinicians deliver faster
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