Firemind's engine runs your IT operations in your own cloud account, under rules you set. Incidents get resolved, backlog clears, and your engineers get their time back. Live in days. Proof in weeks.
“I've started this tagging compliance initiative five times and never succeeded. The Engine finished it in under nine minutes.”
Cloud Center of Excellence Lead, Nordic Enterprise.
Read the write-up →“The Engine takes care of bureaucratic work that even our best engineers were stuck doing. It's a waste of their time and creativity. The kind of work we want the Engine to get rid of.”
Cloud Center of Excellence Lead, Nordic Enterprise.
Read the write-up →“Twenty-two percent isn't a number I take on faith anymore. What convinced me was that it held up against our real environment, not a slide deck.”
CIO, Nordic digital marketing company.
Read the write-up →Incidents were never the real cost. The backlog is. The engine closes routine work in minutes. It sees the alert, plans the fix, makes the fix, and checks it worked, around the clock, without a queue: ~90% of incidents resolve without a human touching them. But the real change is the backlog: the patching that always slips, the findings that pile up for years, the cleanup nobody is ever free to do. All worked through, finished, kept finished. Not just the urgent work. The important work.
10 years of risk.
10,000 findings.
Resolved.
a decade of dormant security risk, worked through in one engine run read the case study →
Resetting access, restarting a stuck service, patching, triaging at 3am. Most of your team's day isn't engineering, and everyone on it knows it. The engine takes that work off your team so it can do the work it was hired for: your team handles the judgment calls, the engine runs the routine, in parallel. More gets done without adding people and when you do hire, it's for strategy, not survival. Your people don't go. The grind does.
93%
of first-line support autonomously run, in an audited engagement
Discovery isn't a workshop. The engine reads your whole estate in minutes, and a Well-Architected and FinOps analysis is part of it. It routinely finds what nobody had time to look for: workloads that have been failing quietly for months, resources burning money with nothing to show, savings that pay for the service: on one account, 22% off the cloud bill →. The savings show up before the invoice does.
31 accounts in 18 minutes.
200k in savings.
week-one discovery on a recent onboarding, FinOps and Well-Architected analysis included. The savings came from the first account analysed
You know the pattern with outsourced operations: the A-team on day one, the B-team by year three, a learning curve that resets with every rotation. An engine goes the other way. Every runbook, escalation path and hard-won fix becomes a versioned skill you own. It stays when people leave. The engine learns your estate, so cost per outcome falls every year instead of rising at every renewal. Across our portfolio, 50%+ off the cost of operations. All the benefits of a managed service. None of the decay.
Better in year three
than year one.
We don't hand over recommendations and leave. Firemind is accountable for the outcome: resolved incidents, patched hosts, quiet dashboards. That accountability is real because the outcomes are produced by software, supervised by engineers, not a delivery pyramid. All of it through the tools you already run: Datadog, ServiceNow, Okta, Terraform, on AWS and Azure. The engine also operates AI workloads in production (models, agents, GenAI systems) under the same allowlist governance. The price is a per-host or per-scope subscription you can plan a year around.
Outcome pricing that isn't
hiding a timesheet.
Customer stories
The Firemind IT Operating Engine on a 300+ account AWS estate: 28x less effort across 22 test cases, zero disruptions, humans in control.
How autonomous cloud cost optimisation cut a Nordic firm's AWS bill by 22% in a single dev and QA account, every figure cross-verified against the live estate.
A decade of dormant AWS security risk at a Nordic digital marketing firm, triaged and resolved in a single engine run with the most urgent exposure closed under control.
If your operations sit with a global outsourcer today, the contract has years left and switching feels like a programme. It isn't. The maths has changed underneath the incumbents: offshore rates were the last cost floor. Software is the next. Four moves, none of them needs the renewal date.
The pilot runs read-only in your own cloud accounts and touches nothing your incumbent operates. No breach, no notice, no conversation you're not ready to have. By the time renewal comes, you hold your own measured numbers instead of their reporting.
Most large outsourcing agreements include a benchmarking clause, and it's almost never used, because benchmarks are slow, expensive consultant exercises. A 4-week pilot produces benchmark-grade evidence from your own estate: live, measured, effectively free.
Nobody rips out a global outsourcer in one move, and we won't pretend you should. Take cloud operations out; leave the service desk and apps where they are. We slot into your supplier model as one vendor among several, through the ServiceNow you already run.
Termination fees look large as a lump sum and small as a comparison. Measure what the old model overcharges each month, multiply by the years left on the contract, and buying out can be the cheaper path. The pilot gives you the monthly number; your contract gives you the exit terms.
Already in a formal tender? There's a fifth move: include us! Get in touch!
You shouldn't buy this on our word. You should buy it on your numbers. Onboarding takes days, not a migration project: read-only access, a contained scope, your baseline locked in week one. Week four you see the results side by side: resolution times, auto-resolution rate, hours returned. Then you decide. Free to walk away, owing nothing.
Talk to your regional contact, a 30-minute scoping call, no commitment.
