Run Your Cloud in Autonomous Mode

Autonomous Cloud Operations.
Proven in Production.

ACO changes the unit economics of cloud operations, from human throughput and tickets to autonomous episodes per managed host.

Real-world results
Production Ready

Live client environments

50%+

 Lower run-costs

90%
Focus

Firemind ACO is a managed outcome service that runs cloud operations autonomously within pre-approved policy guardrails.

Operational work is resolved end-to-end as closed-loop episodes, not tickets, reducing run-cost per managed host by more than 50% and materially improving resolution times for eligible classes.

We start with a controlled carve-out, measure MTTR and run-cost against your baseline, and expand autonomy based on proven results.

How we help

Autonomous operations. One SLA.

Autonomous Cloud Operations is a managed service that replaces traditional MSP delivery operating your cloud estate under one SLA.

50% lower cost per managed host

Operational work is resolved autonomously as closed-loop episodes, removing ticket queues and manual handoffs from day-to-day operations.

Minute-level MTTR

Incidents and service requests are resolved end-to-end through autonomous detect, diagnose, execute, and verify loops, with human approval for higher-risk actions. .

Predictable service levels

Policy guardrails, approval gates, audit logs, and rollback controls ensure autonomy is safe, observable, and compliant at scale.

Capabilities behind ACO

From detection to resolution and verification, ACO executes cloud operations autonomously within pre-approved policy guardrails. Tickets remain for audit and reporting, not execution.
  • Autonomous incident resolution
    Detects and resolves operational issues automatically for approved episode
    classes.
  • Closed-loop remediation
    Repairs failing hosts and services automatically, with verification and rollback where required.
  • Automated patching & backups
    Applies approved patches and backups autonomously within defined policies, with auditability and rollback.
  • Proactive problem prevention
    Prevents recurring failures by learning from resolved episodes and identifying repeat patterns.
  • Human-in-the-loop control
    Higher risk actions require explicit approval, with escalation paths, rollback and customer-controlled kill switch.
  • End-to-end traceability & auditability
    Every autonomous and human action is logged with full execution context, enabling audit, compliance and root-cause analysis.

Run the numbers on your run cost

Estimate how autonomous execution changes cost per managed host.
Calculate your savings
The value

Built for enterprises moving beyond traditional MSPs

ACO replaces human-throughput MSP delivery with autonomous execution for defined operational scope, accountable for outcomes under a single SLA.

From human throughput to autonomy

Traditional MSPs move tickets through queues and handoffs. ACO resolves operational work end-to-end as governed episodes, within approved policy boundaries and with human approval for higher-risk actions.

One SLA for outcomes

ACO executes and verifies incidents and service requests under a single SLA. No fragmented ownership or escalation chains.

Predictable pricing, no ticket economics

Fixed pricing per managed host within scope. No hourly billing, ticket fees, or variable service charges.
SOLUTIONS

How ACO replaces human-led execution

ACO resolves operational work as closed-loop episodes: detect → diagnose → execute → verify → log evidence.
Tickets remain for audit and reporting, not execution.
Execution follows a proven framework: baseline MTTR and cost, prove autonomous resolution in a controlled carve-out, then expand with evidence. Defined episode classes run under policy, with human approval for higher-risk actions.

Establish execution guardrails

We establish the policies, approvals, and execution boundaries that govern how Autonomous Cloud Operations runs in your environment. This defines what can execute autonomously, what requires human approval, and how actions are observed and audited.
Includes:
  • Environment & service discovery
  • Telemetry and event ingestion
  • Policy guardrails & approval flows
  • Secure execution persmissions
Outcome: autonomous execution authorised under policy, in days.

Baseline MTTR, cost & scope

We establish a clear baseline for recovery time, run cost per host, and operational scope.​

Prepare environments for autonomous takeover

Enable safe transition from human-led execution to governed autonomy.

Enable autonomous episode resolution

ACO takes over execution for defined episode classes under policy. End-to-end resolution runs without ticket queues, with approval gates and audit built in.

ACO executes incidents autonomously

ACO executes remediation end-to-end using pre-approved runbooks and learned resolution patterns. Human intervention is required only when policy thresholds are exceeded.

Expand autonomous scope

Expand autonomous execution to additional services, platforms, and operational domains.

Measure outcomes: cost per host & MTTR

Measure impact of autonomous execution against baseline cost per host and recovery time.​

Continuous learning & improvement​

Feed resolved episodes back into autonomous execution to improve speed, accuracy, and coverage.​

Govern autonomy, audit execution, improve outcomes

See the real cost of your cloud operations and what ACO could save

Enter a few details about your platform and instantly model the financial impact of Autonomous Cloud Operations. The calculator gives you a transparent view of your current run cost, ACO’s fixed-price alternative, and the savings you could achieve each month.

Calculate your savings

AI opportunities
by department

Explore how AI can transform operations in each area
of your organisation.
  • Automated Risk Scoring & Triage
  • Intelligent Document Analysis
  • Dynamic Pricing Optimisation
  • Underwriting Assistant & Guidelines Navigation
  • Predictive Loss Forecasting
  • Portfolio Analytics & Risk Concentration Monitoring
  • Telematics & IoT Behavioural Risk Assessment
  • Satellite & Aerial Imagery Risk Analysis
  • Predictive Equipment & Infrastructure Failure Analysis
  • Automated Claims Triage & Routing
  • Intelligent Document Processing & Data Extraction
  • Predictive Claims Analytics & Outcome Forecasting
  • Fraud Detection & Anomaly Identification
  • Virtual Claims Assistant & Customer Self-Service
  • Automated Coverage Analysis & Decision Support
  • Intelligent Settlement Negotiation Recommendations
  • Computer Vision Damage Assessment
  • Subrogation Opportunity Identification
  • Advanced Predictive Modelling & Risk Segmentation
  • Automated Reserve Analysis & Development
  • Real-Time Portfolio Analytics & Monitoring
  • Intelligent Rate Filing Automation
  • Catastrophe Scenario Analysis & Stress Testing
  • Automated Actuarial Documentation & Knowledge Management 
  • Natural Language Analytics & Report Generation
  • Climate-Adjusted Loss Projection Models
  • Real-Time Dynamic Pricing Optimisation
  • Predictive Lead Scoring & Prioritisation
  • Intelligent Quote Generation & Pricing Recommendations
  • Conversational AI Sales Assistant
  • Customer Propensity Modelling & Cross-Sell Identification
  • Automated Distribution Partner Performance Analytics
  • Dynamic Territory & Resource Optimisation
  • Personalised Marketing Content Generation
  • Competitive Win/Loss Analysis
  • Social Media Intelligence & Digital Lead Mining
  • Real-Time Competitive Pricing Intelligence
  • AI-Powered Virtual Assistant & Chatbot
  • Intelligent Call Routing & Workload Distribution
  • Real-Time Agent Assistance & Knowledge Management
  • Predictive Retention & Proactive Outreach
  • Sentiment Analysis & Interaction Quality Monitoring
  • Automated Policy Administration & Transaction Processing
  • Multi-Language Support & Real-Time Translation
  • Emotional Intelligence & Escalation Detection
  • Voice Biometrics Authentication
  • Automated Transaction Processing & Coding
  • Intelligent Reconciliation & Anomaly Detection
  • Predictive Financial Forecasting
  • Automated Financial Reporting & Disclosure Generation
  • Cash Flow Forecasting & Working Capital Optimisation
  • Real-Time Payment Fraud Detection
  • ESG Reporting & Sustainability Analytics
  • Predictive Risk Modelling
  • Advanced Catastrophe Modelling
  • Dynamic Risk Dashboards
  • Portfolio Optimisation
  • Cyber Risk Quantification & Modelling
  • Climate Risk Analytics & Adaptation Planning
  • Third-Party Risk Intelligence
  • AI-Powered DevOps
  • Intelligent Security Operations
  • Infrastructure Optimisation
  • Automated Code Quality
  • Cloud Migration Intelligence
  • Automated Incident Response & Resolution
  • Regulatory Intelligence
  • Contract Intelligence
  • Compliance Monitoring & Audit
  • Legal Research Assistant
  • AI-Powered Policy Language Drafting
  • Regulatory Change Impact Assessment
  • AI-Powered Market Intelligence & Trend Analysis
  • Automated Competitive Product Analysis
  • Customer Needs Mining & Persona Generation
  • Rapid Product Design & Feature Optimisation
  • Regulatory Compliance Pre-Check
  • Product Performance Prediction & Optimisation
  • Dynamic Personalisation Engine
  • Automated Product Documentation Generation
  • Parametric Insurance Product Automation

Proven in real enterprise environments

  • 50% lower run-cost per managed host
  • MTTR reduced from hours to minutes for eligible episode classes
  • Validated in live enterprise environments
Read more about the business case

Autonomous execution patterns proven in production​

INSIGHTS
Autonomous VM incident execution

Common VM failures are resolved end-to-end autonomously, without ticket queues, for defined episode classes. This removes manual triage and reduces recovery time.​

INSIGHTS
Autonomous database incident execution

For defined database incident classes, ACO executes detection, remediation, and verification end-to-end under policy, without waiting in ticket queues, reducing recovery time and data risk.

INSIGHTS
Autonomous container incident execution

For defined container and cluster incident classes, ACO executes detection, remediation, and verification end-to-end under policy. This stabilises container platforms without ticket queues or manual intervention, while maintaining auditability.

INSIGHTS

Operational insights from real cloud environments​ ​

Insight 1: Top VM failure patterns

Unexpected stops, high CPU/memory usage, disk exhaustion, and misconfigured network policies account for most VM incidents and over 80% can be automated through self-healing actions.​

Insight 2: Database reliability risks​

Storage degradation, AZ-level failures, replication drift, and control-plane issues frequently impact DB availability. Automated monitoring and cross-AZ protections significantly reduce recovery time and data risk.​

Insight 3: PaaS service interruptions​

Platform services like managed databases, serverless functions, and messaging systems often fail due to configuration drift or dependency errors. Predictive automation eliminates many of these before they reach production.​

Insight 4: Container & EKS operational challenges​

Node failures, scheduling issues, misconfigured autoscaling, and spot interruptions drive the majority of container incidents. Autonomous remediation stabilises clusters without manual intervention.​
Insights

Results & insights from the field

Demo

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Watch the full demo
Contact us

Ready to prove autonomous execution in your environment?

We start with a controlled carve-out to baseline MTTR and run cost, then expand with evidence. 

Your benefits:
  • Proven impact first — baseline MTTR and cost before any wider rollout
  • Governed autonomy — execution under policy with approval for higher-risk actions
  • Clear accountability — one SLA across incidents and service requests
  • Predictable economics — cost per host, not per ticket
What happens next?
1

Briefing 

 A focused 20-minute conversation to confirm scope and suitability.

2
Baseline & carve-out definition
 
We identify a low-risk operational scope and establish MTTR and cost baselines.
3
Proof plan
 

You receive a clear plan to prove autonomous execution, with scope, guardrails, and success metrics.

No obligation — a focused 20-minute discussion to assess a controlled starting point and expected impact.

FAQs

1. How does Autonomous Cloud Operations actually work?​
Autonomous Cloud Operations runs cloud operations as policy-governed, closed-loop execution rather than ticket-driven workflows. For defined episode classes, issues are detected, diagnosed, resolved, and verified end-to-end automatically. Cloud-native mechanisms are used where possible, with higher-risk actions requiring explicit human approval and all actions fully auditable.
2. What cloud environments does ACO operate across?
ACO operates across enterprise cloud estates, including virtual machines, databases, containers, serverless services, and core cloud infrastructure. Autonomous execution is enabled progressively by scope, starting with defined episode classes and expanding with evidence.
3. What cost impact should we expect?​
Teams typically see material reductions in run cost as autonomous execution replaces manual operational work. In practice, customers often achieve ~50% lower operational costs in the first year, with unit cost per managed host continuing to decline as autonomous scope expands.
4. How is ACO different from traditional managed services?​
Traditional managed services rely on human-led support tiers, tickets, and manual workflows.ACO replaces that model by taking over execution for defined operational scopes, running work autonomously under policy with one SLA, human approval for higher-risk actions, and measurable outcomes
5. How are security and compliance handled?
Security and compliance are built into how autonomous execution is governed.
Policies define what can run autonomously, approval gates control higher-risk actions, and every action is logged for audit, reporting, and compliance alignment with cloud-native frameworks.
Contact us

Ready to turn AI into impact?​

We help you identify high-value opportunities, de-risk your first project, and deliver measurable AI results from day one.

Your benefits:
  • Outcome‑driven — measurable business impact
  • AWS & NVIDIA recognised — trusted expertise​
  • Risk‑aware — governance and compliance built‑in​
  • Faster time to value — Pulse delivers in days​
What happens next?
1

Briefing 

A 20-minute focused session.

2
Rapid AI discovery and validation
 
Prove value fast. Assess readiness. Accelerate adoption.
3
Your proposal
 

Clear plan, budget, and production timeline.

No obligation — just a focused 20-minute discussion about your goals.